Shipping Policy

Shipping Policy

Capri Amsterdam
Last updated: May 29, 2025

At Capri Amsterdam, we ensure your order is processed and shipped with care. Below, you'll find all the information about our shipping process, delivery times, and what to expect after placing your order.

Contact via live chat Monday to Friday 10am to 6pm Weekend closed
1

Processing and shipping

Once your order is placed, it will be processed through our system. You'll automatically receive an email with a track & trace link once your package has been shipped.

2

Delivery time

The average delivery time is between 2 and 15 working days, depending on the specific model and availability.

Some sneakers are shipped immediately, while others are first requested from our suppliers. Therefore, delivery times may vary.
In some cases, delivery may take a little longer, for example, due to carrier or customs delays. If this is the case, we will notify you.
3

Postage costs

Shipping costs will be automatically displayed during checkout.

Free shipping is available for certain promotions or orders over a certain amount. This is clearly stated on the website or in your shopping cart.
4

Tracking and updates

Once your order has shipped, you'll receive a tracking link by email. Please note: it may take some time for the tracking information to appear with the carrier.

5

Delivery problems

If your package doesn't arrive within the expected timeframe, please feel free to contact us via the live chat on our website. We're happy to help.

Capri Amsterdam is not responsible for delays caused by carriers, customs procedures, or other external factors beyond our control.
Live chat opening hours
Monday to Friday 10:00 to 18:00
Closed on weekends
6

Incorrect address provided

Always check your address carefully before placing an order.

Did you make a mistake in your address? Please contact us as soon as possible via live chat. We can only change the address if your order hasn't shipped yet.
7

Unclaimed or refused packages

If a package is not collected at a collection point or is refused, additional return costs may be deducted from the amount to be refunded.

8

Returns and Customer Service

Want to return an item? Please see our separate returns and cancellation policy.

Do you have questions about shipping or your order? Contact us via the live chat on our website. We're happy to help.